Privacy Policy

1. Introduction

Pixipass, LLC (“Pixipass,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the “Service”).

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service:

2.1 Account Information

When you create an account, we collect information such as your name, email address, phone number, and any other information you choose to provide.

2.2 Check-In and Pass Data

When you use Pixipass to check in at venues, events, or businesses, we collect information about your check-ins, including the location, date, time, and any passes issued to you by businesses. This data is shared with the businesses where you check in.

2.3 Device and Usage Information

We automatically collect certain information when you access the Service, including your device type, operating system, unique device identifiers, IP address, browser type, and information about how you interact with our Service.

2.4 Location Information

With your consent, we may collect precise location information from your device to enable location-based check-in features. You can disable location services through your device settings.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve the Service
• Process check-ins and manage your passes
• Create and manage your account
• Communicate with you about the Service, updates, and promotions
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: Processing necessary to perform our contract with you (providing the Service)
• Consent: Processing based on your consent (e.g., location services, marketing communications)
• Legitimate Interests: Processing necessary for our legitimate business interests (e.g., improving the Service, security)
• Legal Obligation: Processing necessary to comply with applicable laws

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With Businesses: When you check in at a venue or event, your check-in information and any associated pass data is shared with that business
• Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., hosting, analytics, customer support)
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset
• With Your Consent: We may share information for other purposes with your explicit consent

We do not sell your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. We may also retain certain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we delete your account information, profile, saved places, and passes. However, check-in records that have been shared with businesses remain in their records for their operational purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (see our Account Management page)
• Portability: Request a portable copy of your data in a structured format
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@pixipass.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Service. These technologies help us analyze trends, administer the website, track user movements, and gather demographic information.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

11. Children’s Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

If you believe we may have collected information from a child under 13, please contact us at privacy@pixipass.com.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at privacy@pixipass.com